The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. I listed tickets on StubHub, which I had done on multiple occasions. It is important to note that the settlement is not final and the settlement process is ongoing. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. https://topclassactions.com/wp-admin/admin-ajax.php. I purchased OHL tickets the day before the game. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. If you would prefer a cash refund, simply . 12/29/2022. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub sued over COVID-19 change to its FanProtect guarantee scheme The new policy offerers a coupon. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. It also points to a recent spike in e-ticket sales, which increased ticket prices. The credits issued by the company are valid through the end of 2022. How to Get a Refund for All Your Tickets - Vulture On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Well start sending you the news you need delivered straight to you. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Do You Have to Pay Taxes on Lawsuit Settlement Money? The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Please add me. StubHub is an eBay company that began selling and reselling event tickets in 2000. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. status of any class action settlement claim. StubHub has not responded to the lawsuit. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. StubHub settles with US Attorneys General over its COVID refunds policy I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Adam Silver had to get the Christmas bonanza in- fans be damned. 2023 The Hollywood Reporter, LLC. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. No resolution and I got no tickets. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub has my $253 for tickets I sold. This is the only way to get a cash or credit award under the Settlement. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. that reports on class action lawsuits, class action settlements, The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. FALSE. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I no longer have that card either and was concerned about that as well. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. The NHL postponed its season on March 12 in the massive wave of. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. It promises a full money back refund in the case of a canceled event. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Top Class I have not received any information on recovery of my money yet. Under normal circumstances, these processes are manageable. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. So Farley filed a credit card dispute against them, and won back his $600. THEY LIE. He was offered a coupon that was worth 120% of the original price. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. BOSTON . Sign me up! This field is for validation purposes and should be left unchanged. The court ordered the company to refund customers if the event was canceled and refund them in full. . Top 835 StubHub Reviews - ConsumerAffairs You will not receive a Settlement award under the Settlement. The coupon, of course, expired in 12 months. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Want a refund for a canceled concert? Good luck - Local Business News Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Ticketholders brought a lawsuit against the company, demanding that they get cash . Before commenting, please review our comment policy. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Until the event id canceled (not postponed) they won't give a refund. I had to spend hours on the phone with StubHub just to get them to do their job. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Others were postponed. I will never use Stubhub again. In March 2020, as the scope . I had to do all the work, not them. I purchased six tickets to Hamilton on 12/1/21. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! Click. Call toll-free from the U.S. or Canada, or chat online with support. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. It is ridiculous. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. If the show ends up being cancelled you will receive a refund. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Share this with everyone please!!!! A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Unfortunately, the seller never came through with the e-mail transfer. Less than two weeks later, StubHub amended its policy. The company reportedlydoesnt have enough liquidity to honour these requests though. The Court has not decided who is right. All eligible Settlement Class Members will receive an award upon submitting a valid claim. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Fan rewards: StubHub is an American ticket exchange and resale company. Copyright 2022 Consumers Unified LLC. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Home | StubHub Settlement administrator or law firm. StubHub calls for MLB refund lawsuit to be sent to arbitration StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Shortly after, in May, StubHub . In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The suit also calls for a return of customer trust. CEO Baker is just another crook collecting money he never earned. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Your email address will not be published. StubHub is doing this as opposed to providing full refunds for canceled events. I deleted my account. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Required fields are marked *. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Bought tickets 2 months in advance for basketball game, never received them. Combined with viagogo, we now span 90+ countries around the world. I am appalled at their lack of customer service and straight out thievery. Thank you, you have successfully subscribed to our newsletter! Their customer service is useless and brain dead. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. ConsumerAffairs is not a government agency. StubHub to refund canceled events after pandemic complaints - USA TODAY On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. This is the first time I have been using this website. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. 24/7 customer support: Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub Class Action - Koskie Minsky LLP They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. They sell you things they don't actually own and if there's an error, too bad for you. This putative lawsuit is related to a multi-state investigation that StubHub settled. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The case seeks monetary damages and restitution remedies for consumers. Day of the event, I downloaded the tickets only to find they were for the wrong event. McMillan lawyer Nick Coulson echoed the sentiment. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. No refund or voucher has been offered. A California class-action lawsuit has been filed against the ticketing site StubHub. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers Please add me I have communication and documentation to prove stub hub is just keeping my money. The complaint claims that the company did not offer refunds for tickets to canceled events. I was a part of this fiascoplease add me. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Now Im stuck with 4 tickets to a concert I cant attend overseas. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. I went thru proper channels and they lied about refund. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Para una notificacin en Espaol, haga clic AQU. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I want my damn money from the purchase of my tickets!!!! Last Updated on May 5, 2021 by Dave Clark. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Deadline: May 17, 2022. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. THEIR GUARANTEES ARE A LIE. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I want my refund from them as well. I will (apparently) receive a refund, but the damage is done. Read our Newswire Disclaimer. In April, when the suit was filed, MLB had . I chose CC. They were processing refunds for canceled events just like they previously did but then changed their policy. Actions does not process claims and we cannot advise you on the As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Add me I had cancelled tickets in Arizona last year. And the beat goes on. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Wisconsin residents could get ticket refunds after StubHub settlement Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. New cases and investigations, settlement deadlines, and news straight to your inbox. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub - Wikipedia Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Print. StubHub to Refund Over 75k Customers for Events Canceled During the He also is very certain that the game is sure to be canceled. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Singh says the reasoning is the financial impact from coronavirus. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. StubHub Refund Class Action Lawsuit - Gibbs Law Group The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The law required StubHub to refund all eligible buyers before May 3, 2021. They asked me to list it as resale. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing.
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