Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Never sold on Ebay before. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. The thing to remember is that these slip up were t. Dial 1-800-275-8777 and explain the issue to USPS customer service. For more information, please see our We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. e-bay couldnt give two hoots for sellers as long as they are making money. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Create an account to follow your favorite communities and start taking part in conversations. All rights reserved. did said person say they woud send you the motorcycle and the title and then you would have to pay? Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. I talked to manager and simply were told nothing can be done. I had a customer contacted me that the item was damaged in transit. If the package was mixed up by GSP, then they should handle it. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. That necklace couldn't have come from me. Thanks for the reply. If they do then you have to either refund or call eBay and try to make your case. Go to usps site and fill out the mail fraud form. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. You have to make them paying you off a better deal than the hassle you will continue causing for them. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Press question mark to learn the rest of the keyboard shortcuts. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Listen to this weeks podcast to hear sourcing methods from a seller! Its ok but I like the darker one you had in your listing. 26-05-2020 Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". If you have been scammed, well show you the steps you can take to report it. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. 26-05-2020 man!! I asked my boyfriend to print off the labels and post them while he was at work. I asked the buyer if the package he received was damaged or opened. Item compatibility is buyer s responsibility. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Copyright 1995-2023 eBay Inc. All Rights Reserved. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. If you find an item on eBay that you think is fraudulent, report the listing directly. Am I protected against negative feedback in this scenario? Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Once I listed a new in box item as white when it was really blue. Do everything you can to annoy them until they finally just pay you the $900 so you go away. 26-05-2020 You can request that the buyer send the item back to you immediately. Gift card scammers reach out to victims by phone, email, or social media. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I told them to send it back to me and I'll give them a refund. I once again immediately had them call me to dispute this. You end up owning expensive packaging, without the desired product. When a buyer wants to return an item and be issued a refund, here is what you do first. If so, it's definitely not a package I've sent out. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. There is no way to dispute a transaction once its finalized in this way. Choose "have us call you", that's the best option these days. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. and our ive had power sellers defraud me for a 50 cent lowes coupon. No they dont. I have sent the item you ordered to the address on file with ebay. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Refund, repair or return. How do i handle this? Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. They readily cooperate with law enforcement. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. You can report an issue with a seller to eBay directly here. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Only first-class mail can be certified. What's the return address? Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Thanks for the policy violation on your part eBay. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. 2. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The one I received is as per the photo. Buyer contacts me today. He sent photo of item receivedit is not the item i sent. Explain that you used a box, not an envelope, if that is the case. That is not the package i sent your cosmetics in. 2) Buyer most likely will open SNAD return request. "That picture shows different items rather than what I sent. Then maybe they won't send it back and you won't have to refund. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). So Im hoping he doesnt return anything. If they bring eBay into this, do I stand any chance at all? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Go to ic3.gov and fill out the internet crime form. Yup pretty much. The email will state that the payment will be released to you once you have proven that the goods have been sent. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can Usps Tracking Be WrongPost Office have such a horrible . The other thing that is suspect is their account was created the day they ordered the item. This was shipped by Global Shipping Program. Yes it would add cost. There are two occasions in the tracking updates that says it was rerouted due to processing error. Some are targeted at buyers, others at sellers. So supervisor said I will close the case in your favor. At first, it might seem foolish to pass up a generous offer, but often its a trap. I suspect someone may have been tampering with mail and package in the delivery system. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. 03:13 PM. This is why I take photos of the item with the eBay paperwork. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If they did, I don't know how they'd be able to verify. Read the feedback other have left for the person. 26-05-2020 The item's condition was misrepresented. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. on they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. These are both things ebay phone reps suggest. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Check all items upon receipt. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. 26-05-2020 If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I guess it depends on whether the item they are sending back is worth paying the shipping on. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Unfortunately for you, the item is a replica of the one you sent. PayPal Seller Protection exists to help sellers trade confidently on eBay. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Do not refund half. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Offer to send the copied forms to an ebay chat rep. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Save the case number that the USPS gives you. Learn the fundamental steps for running an eBay business. 1. by asking the buyer questions or calling the post office? But so far no response from buyer. Did you try talking with the buyer? Thanks for this suggestion. I never sold a necklace on ebay period, and never saw that one in my life. Its just getting worse, sadly. Report the buyer. Good for you. I know they will get their refund, but should I inquire at all? what is beyond infinity most expensive car ticket. Same thing just happened to me and I was able to keep the earning. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. It should not have. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Cookie Notice An option to dispute the refund and report the buyer will appear. eBay somehow refunded the buyer automatically when the return was delivered. There is one more scam that I have had to deal with. Learn how your comment data is processed. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I agree. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I will report this to the post master. Am I supposed to follow up with Royal Mail or it is now his responsibility? 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. But the fact that she specifically took a photo of the top tells me it was meant for me. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Example: The listing said "new," but the item was clearly used. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. package or mail missing? Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Ebay claimed that the item was in "different condition". As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. eBay is very aware that scams occur on the website. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Buyer sent me picture of something different in the box. For approved returns, Mercari provides a free shipping label to the Buyer. Explain it to him like you explained it to us. For more information kindly send . Offer to send him a return shipping label. I will try to ask the questions? She may have forgotten she purchased this one as well but from you. I have been talking to someone with same story Im trying to buy a car. You can chat with other sellers about anything to do with running a business on eBay. Im concerned this is a scam. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Am I going to be screwed out of $55? In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Glad you at least eventually prevailed. Do I have to go ahead and refund no matter the circumstance? They needed his phone number but I did not have it. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Yes it would be a pain. Its usually not a good idea to trade with accounts that have bad feedback. I cant believe you won this. The status says the item was "Delivered to agent," so the item shows as delivered. The item could have gotten mixed up during a customs check? Answer (1 of 4): Hi. Copy and save both forms before submitting them. Is there any point in doing that? Usually it will say the name on the package signs for it even if the signature is someone else. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Finish enrollment at any CLEAR airport location next time you fly. Welcome to the Selling board! Tune into our last eBay for Business podcast episode of 2022! Is it not possible to take pics of item A and still send B? People are getting desperate, violent and all kinds of other things lately. What would you do? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. But I would like to reach more buyers. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I think most first-time eBay buyers create their account the same day they place their first order. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Well tonight I received the above email. Disputing the chargeback can take a lot of time and hassle on your behalf. Lol either way I wasnt surprised. You send the item promptly but days later you find that the check bounces, leaving you with nothing. This topic was automatically closed 180 days after the last reply. The unofficial eBay subreddit. USPS is the most trusted delivery service in the USA. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Cheaper seller scam: Yeah you filing that stuff 100% does nothing. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. As you sent it recorded delivery I am assuming it had some value to it. You take pics of box, item and serial number? QUOTE eBay is very aware that scams occur on the website. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Is eBay likely to refund the buyer? If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Got my money back and a promise from eBay to better train their support staff -_-. why it was refused and Never heard back. to fight them over this and go to the Phillippines is beyond annoying. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Remember that if an offer looks too good to be true, it probably is. The buyer confused me with another seller. Otherwise, you can also restart the laptop just by pressing the power button. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Ebay always takes out the fees and send the remaining money to the Bank on file. The item is missing parts or features, and this was not disclosed. From the "Reason for replacement" drop-down menu, select "wrong item was . I had to help my mom submit a dispute through eBay, as a buyer. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Should I try to see if it was mixed up with another package? In order for it to work, sellers must provide proof of item delivery. As its a scam, you will never see your money or your items again. 2023 Comparitech Limited. The most common dispute for a scammer is the "not as described" dispute. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. 05:05 PM. This is a type of blackmail. I know I have to send the refund regardless, right? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. It sucks. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. I mailed a limited edition eye shadow palate to Ontario Canada for $90. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Here are some of the most common ways eBay sellers are scammed. You purchased a specific quantity of an item, but received the wrong amount. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. 26-05-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Some of this advice may be second nature to you, or may not apply to all sales. Zero money was left over. New replies are no longer allowed. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. So, that explains the different labels and (possibly) the Fragile stickers. Remember to be persistent when you are in the right and can prove it. I did became a pain with calling everyday and today calling 5 times. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Thank you sooo much for putting your story on here. If the item is sold for more than $750 the item must have signature delivery proof. And while I'll be cordial, it doesn't bode well. 05:49 AM. When a buyer disputes an item, the review is no longer an option unless they "accept the item". I'll have to ask her what she sees different because I know it's the same. I have to take her to court! Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. The buyer pays quickly, and you send the item without concern. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Could you explain a bit what steps you take when shipping? You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. We had a top where it was returned with snot. It expressly says this in the PayPal Seller Protection terms. But at least it was worth somewhat close to what the item I sent them was worth. I manufacture them myself and sell for only one price. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. eBay will not assist with a transaction that occurred beyond its purview.
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