If you sign up on monthly then it should remain on a monthly plan. I am sorry if you feel this way. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Can I roll any unused coworking and office days into the next month? However they denied my request, insisting that I had to pay for another month of service. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. So, I don't think there won't be an issue with it. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. You can also choose a coworking or office membership for 5,10, or unlimited days a month. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. That exception is made on the understanding that an additional service retainer is payable. Questions and answers about starting, owning, and growing a small business only. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Such companies should not exist. We offer a number of different membership options. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I wanted to thank you for your help. Your email address will not be published. They would not remove the items that I didn't want. This company is intentionally misleading customers to keep them in contracts. Case reference number: C-6953809-Z0V3 I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Looking forward to getting your confirmation receipt. You should receive your refund within 30 days after your end date. Best regards,Michelle SpireAssistant Global Customer Service at Regus. It should have been very easy to secure me as an advocate for the company. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. This is also very unfair as we are paying for an office that we are not using because of the heating. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. The company left an official comment to this complaint. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. If your home club is closed, please contact our member services department. We have a team of specialists available 24/7 to help you find the best solution for your business. Michelle Spire For clarity, you were also charged a retainer top up. Paid for parking online and have now received parking ticket from private company. I had expected to be required to pay for 3 months through 2/28/22. This will surely increase the credibility of your complaint. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Yes DragonPass also sells lounge entry direct without the need for a membership. We apologize for any inconvenience caused. This is for your convenience and in order to avoid any unwanted interruptions in service. Lorem ipsum dolor sit amet, consectetur adipiscing elit. So, I would like to request you to cancel my membership with you kindly. Besides, the facilities provided by you are also impeccable. Man, that would be dirty. I have received a GBP14.75 charge after registration. Is calling them the only way to do this or is there a way to do it online or via the app? Hi Dr. Carrie Jaffe, thank you for getting in touch. I cannot wait to advise every person that I can against engaging with this organization. What the heck? If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Doing so will take you to a sign-in page. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Don't be fooled by that. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. However when I went to check out online, their web site went blank. Desposit/Retainer - $700 Build an instant presence wherever you need to be, at prime business locations. Pricing and eligibility depends on the lounge operator. Prices are subject to change and will vary depending on the specifically selected products and services. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Michelle Spire Meet in any city. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Orangetheory has a 30-day membership cancellation policy. Can I use a business lounge if I have a coworking or a private office booking on the same day? So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! You will not be able to engage with anyone capable of resolving dispute or concerns. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Date of experience: February 19, 2023. I understand that youre disappointed, and Id like to help. Is that price point per person? They reference their terms and conditions and just continue to charge me month after month. Fancy a bit of a hack for lounge access? The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality The answer is: it depends who you ask. A year later I re-opened another account for again a years time. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. No customer service, no support, hang up phonecalls,, no email reaction https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Disgusting behaviour. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Call us Buy now after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Lorraine Brule Unacceptable billing practices. Best regards, but when u need support / CS to talk and solve ur problems its literally non existant. If you don't reply to that email you get locked into a contract. The best guides, deals and tips for more frequent flyer points in Australia. Can I meet clients or bring a guest into a Regus business lounge? I would recommend that anyone considering using this company to think again! You can check these emails in the Account > Documents section of your online account. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. All of our templates are completely free to use and are designed to save you time and hassle. They charge your card for amounts more than stipulated on invoices! Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. In case, there is any cancellation fee or refund, make sure to include the same in the. Assistant Global Customer Service at Regus. There is non existent customer service department. Office Space and Coworking prices are per person per month and are dependent on inventory availability. For a company as big as Regus to not have a complaints procedure this is appalling. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Thanks for the heads up on this. Global Customer Service at Regus, They auto renew your contracts without your permission. If you refuse to pay their bogus invoices they will send you to collections. The reps refuse to escalate blatant misconduct on their part to their management. %%EOF It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Hi Andrew, at least on my Regus account I am not required to have card details entered. We have been complaining for almost 2 months about a heating issue at our office since we moved in. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! It shows 16 British Pounds per top-up for me. I only need to book workspace occasionally - why should I register? They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If it has been longer than 30 days, please get in touch so we can investigate further. Best regards, Oh yes. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Thank you, I have been charged for restoration fees even though the office was not restored at the time of my move in. Coffee/Tea - $35 per month Its nonsense in most cases and one should be able to continue with an office space. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. According to the contract terms, the last date of my membership with you is on {the date}. Welcome. I would like you to please confirm the receipt of the letter and the cancellation. The process is anything but"efficient, ""simple, "or even clear. Membership: 2.3.1. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. But once you are in the system - you can't do anything. ComplaintsBoard.com is a leading complaint resolution website on the Internet. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. The complaint has been investigated and resolved to the customer's satisfaction. And, therefore continuing the membership is not possible anymore. Are there other similar companies to regus that are less expensive or better? You have a business to run and our objective is to partner with you to help you grow even further. I read all the negative reviews here and I agree As a result, your current term will end on 31st December 2022. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Michelle Spire Though I discontinued using the office after 11/30/21, I have paid for December. I couldnt see your email address or Regus account reference in your message. Thank you, First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. I am surprised that youre now challenging this known process. Regus received the letter and allowed me to cancel my agreement with them! Customer service left me on hold until the company closed then hung up the phone. Hi, is anyone aware if this is still valid and if any issues occurred? Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Unfortunately not. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Give your team a place to focus, thrive, and grow, while we take care of all the details. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. This company hates its customers, and treats them with destain. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support.
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