It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. However, give yourself enough time to smoothly switch over and you may find it is worth your while. I exited and restarted Mail and was then able to send emails again. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Those who wish to hold on to their email account just have to log in from time to time to keep it active. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". My email is not sending from my iMac (iCloud). You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 19-12-2022 With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. on All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. on 19h32. 17h33. If that doesn't fix the problem, see the next section. by The whole ISP domain is blocked. on Go back to: Email help. 26-08-2021 Many customers find the BT community forum is a great way of getting help. I spoke too soon. Page 1 of 2 1 2 Last 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? After 3 years, then-current everyday prices for all services apply. I can send & receive on my work email account using the Outlook app. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Will post any update that I get. BT Email: I can't send or receive email | BT Help - BT.com I have the exact same problem. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 23-04-2021 As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Tried on various devices with same result. My BT email is not working - Apple Community 16:52 EST 04 Mar 2023 They forecast a response within 72 hours. Today all of our emails addresses would receive, but not send. Has anyone experienced this problem. by 4) Send an email to your main contacts to let them know your new email address. Some links in this article may be affiliate links. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. BT Email - best practices for postmasters and senders of email. 25-08-2021 Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Sending or receiving email. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Might that apply in your case too? We can't ditch our broadband we'll lose our email address! What does this mean? 8h29. I expect that they are simply burying their heads in the sand and do not look at all. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 15h04. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. The accounts work on BT Webmail, both to receive and send. . I feel there is something going between Google and Apple. Last Thursday, I stopped receiving email from my @btinternet.com account. I anybody else having this problem. 19-12-2022 Having the same problem myself today - unable to send emails from my @btinternet.com account. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Sky allows former customers to keep their email account free of charge and indefinitely. 6h00. Thanks for the suggestion. - edited provided; every potential issue may involve several factors not detailed in the conversations ask a new question. Can send emails fine from any other account. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I can receive emails. I've got a "failed delivery message". 11h40. mingoslkd, call I consistently receive this warning:whenever I try. 26-08-2021 BT allows former customers to access a basic form of their email account for free. 17h25. Delays in Emails being delivered can arise from a multitude of reasons. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password to know I'm not alone. For those that aren't arriving, things obviously get a little more involved. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Virgin Media says email accounts are only available to current customers. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. About 4 days letter I get a reply saying the message could not be delivered. At my age, I just don't have the energy to set up a new email address and tell everyone.'. - last edited on Doing so can save hundreds of pounds. Surface mail is also available; please e-mail us for . 26-08-2021 What does this mean? That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. This amount is subject to change until you make payment. on btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Announcements, Guides & Community Updates. We have received reports that emails to btinternet.comemail addresses are being blocked. 6) Make a list of all of the accounts and logins that are linked to your old email address. When this happens. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 15h31. Google Groups emails from BT & Earthlink addresses not getting I cannot send even the simplest of messages this morning. @stevebrass Thanks, but same result as before. 3) Import all of your contacts from your old account to your new one. What can be done to fix this problem please? We always endeavour to grade correctly and. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If you click on them we may earn a small commission. There'll likely be four of these, two from BT servers and two from Plusnet servers. I've rebooted twice and reinstalled Office 365 without success. Log out of your email account then, Using an email program? 14-07-2019 Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I have a group of 14 people set up under Outlook 365. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 15h22, on Also, the web interface seems to be working just fine. While members are not getting emails, they do appear as posts on the Google Groups page. Thank you for your follow up. Email headers can be found by looking at the email item's properties. I have tried sending individual messages and simple test messages but nothing works. on One further piece of information. 11-07-2019 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. It is they that should investigate why other email providers don't have this problem. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I am using the Outlook app on a Samsung phone. Policies vary between broadband providers. 23-04-2021 But again got error messages which I now cant remember. Any ideas? So hardly time for a timeout to have occurred. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Emails from btinternet.com addresses not received. - Plusnet on Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Thanks for your reply, Townman and thanks to Anne too. A workaround would be to use another SMTP - for example gmail if you have a google account. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. - We do not send parcels to PO BOX addresses. 19h37 Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Anyone else experienced this and got any suggestions on how to proceed? , updated 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Problems with email | BT Help Any suggestions please, User profile for user: Don't forget online banking, streaming services and social media accounts. Here are some answers to help you. Have you had the chance to check if the issue persists on a different user account? 09-07-2019 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 6h21. Has anyone else encountered this and found a solution ? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 20h13. This is exactly the same as my issue - with the 993 / 465 too. Accounts that are inactive for six months are deleted automatically. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 26-08-2021 on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Our standard shipping option is via Royal Mail airmail. We shall never know, but fingers are firmly crossed that the service will return to normal. If yes, we recommend that you check if the issue persists while on safe mode. All other emails to other systems have no issues. Accounts that are inactive for six months . Solved: Unable to send email from Outlook app - BT Community 23-04-2021 on Also one of the two that I received recently was sent in December. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 15h27, on Not receiving @btinternet email. 09-07-2019 I can send test messages to my iCloud e-mail but not other addresses. 23-04-2021 Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! BT are blocking the complete domain which the sender is sending from. What do I have to change to make my emails send? View cart for details. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. That is because he has a Virgin Media email address, which would be deleted if he switched away. One of the mails having been sent as long ago as April 4th. We repeated the test and the same thing happened. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 2 users liked/thanked this post: This is going to need looking at by their email support team. 14-07-2019 If you're having problems, try logging in to webmail. Any ideas? Then power on the phone and iPad and tell me if it still has the problem. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. It is very annoying, I hope you guys reach me out soon. This isn't just a small delay. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. By Unfortunately, it did not work. 23-04-2021 All other emails to other systems have no issues. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. The problem is also affected by the addressee. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Thanks for the examples that have been provided so far. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 2 days ago I suddenly stopped being able to send emails and get the message below. The worrying thing is I don't know how many other emails I'm not receiving. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 14-07-2019 Looking through previous posts I see this has been a regular problem. 23-04-2021 The problem usually resolves its self in a day or two. 16h34. Emails being blocked which we send to btinternet.c - BT Community iPad is working ok. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 9h25 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. So it seems to be something between Android and BT Mail. 20h33 Apple may provide or recommend responses as a possible solution based on the information I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Just goes straight to outbox, then tries to send . Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Townman, Gandalf. Please check your email settings. I can't send emails from my btinternet account on my iPhone 23-04-2021 RobbieMac. on The other two people that are having the same problem are using Samsungs, but haven't said which model. By coincidence(? No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 10-07-2019 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Although port 587 will usually work, port 465 is the recommended port. Rachel Rickard Straus, Financial Mail On Sunday You can send and receive messages, but not actively manage the account. 13h37, on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Fix a problem | BT Help I've got a "failed delivery message". Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter BT L1 agent wasn't able to resolve and it has been passed to their email support team. on My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Maybe that's the issue, although there has been no problem up until yesterday. Hi Switching email address if you have never done so before can feel like a daunting task.
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